Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Kelly Leone
Federal Motor Carrier Safety Administration
Federal Register
March 4, 2011

[Federal Register: March 4, 2011 (Volume 76, Number 43)]
[Notices]               
[Page 12212-12213]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr04mr11-146]                         

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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2011-0059]

 
Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice of the Office of Management and Budget (OMB) review of 
information collection and solicitation of public comment.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this 
notice announces that the Information Collection Request (ICR) 
abstracted below will be submitted to the OMB for review. The ICR 
describes the nature of the information collection and its expected 
burden. A Federal Register notice with a 60-day comment period 
soliciting public comments on the following information collection was 
published on December 22, 2010 (75 FR 80542).

DATES: Please send your comments by April 4, 2011. OMB must receive 
your comments by this date in order to act quickly on the ICR.

FOR FURTHER INFORMATION CONTACT: Mr. Brian Ronk, Program Manager, 
FMCSA, Office of Enforcement and Program Delivery, Outreach Division/
MC-ESO. Telephone (202) 366-1072; or e-mail brian.ronk@dot.gov. 
Department of

[[Page 12213]]

Transportation, Federal Motor Carrier Safety Administration, 1200 New 
Jersey Avenue, SE., Washington, DC 20590. Dr. Cem Hatipoglu, 
Transportation Specialist Technology Division/MC-RRT, Office of 
Analysis, Research and Technology, Telephone (202) 385-2383; or e-mail 
cem.hatipoglu@dot.gov. Department of Transportation, Federal Motor 
Carrier Safety Administration, 1200 New Jersey Avenue, SE., Washington, 
DC 20590.

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 2126-xxxx.
    Title: Collection of Qualitative Feedback on Agency Service 
Delivery.
    Form No.: None.
    Type of Review: New information collection request.
    Respondents: State and local agencies, general public and 
stakeholders, original equipment manufacturers (OEM) and suppliers to 
the commercial motor vehicle (CMV) industry, fleets, owner-operators, 
state CMV safety agencies, research organizations and contractors, news 
organizations, safety advocate groups, and other Federal agencies.
    Estimated Number of Respondents: 14,100.
    Estimated Time per Response: Range from 5-30 minutes.
    Total Estimated Annual Burden Hours: 3,450.
    Frequency of Collection: Generally, on an annual basis.
    Abstract: Executive Order 12862 ``Setting Customer Service 
Standards,'' direct Federal agencies to provide service to the public 
that matches or exceeds the best service available in the private 
sector (58 FR 48257, Sept. 11, 1993). In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
FMCSA seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback from our customers on our service delivery. The 
surveys covered in this generic clearance will provide a means for 
FMCSA to collect this data direct from our customers. The information 
collected from our customers and stakeholders will help ensure that 
users have an effective, efficient, and satisfying experience with 
FMCSA's programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. It will also allow feedback to contribute 
directly to the improvement of program management. The responses to the 
surveys will be voluntary and will not involve information that is 
required by regulations.

ADDRESSES: Send comments regarding the burden estimate, including 
suggestions for reducing the burden, to the Office of Management and 
Budget, Attention: Desk Officer for Department of Transportation, 
Federal Motor Carrier Safety Administration, Office of Information and 
Regulatory Affairs, Office of Management and Budget, 725 17th Street, 
NW., Docket Library, Room 10102, Washington, DC 20503, or by e-mail at 
oira_submission@omb.eop.gov, or fax: 202-395-5806.
    Comments are Invited on: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department of Transportation (DOT), including whether the 
information will have practical utility; the accuracy of the DOT's 
estimate of the burden of the proposed information collection; ways to 
enhance the quality, utility and clarity of the information to be 
collected; and ways to minimize the burden of the collection of 
information on respondents, including the use of automated collection 
techniques or other forms of information technology. A comment to OMB 
is most effective if OMB receives it within 30 days of publication of 
this notice.

    Issued on: February 25, 2011.
Kelly Leone,
Associate Administrator for Research and Information Technology.
[FR Doc. 2011-4921 Filed 3-3-11; 8:45 am]
BILLING CODE 4910-EX-P