Agency Information Collection Activities; Revision of an Approved Information Collection Request: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

G. Kelly Leone
Federal Motor Carrier Safety Administration
April 18, 2014

[Federal Register Volume 79, Number 75 (Friday, April 18, 2014)]
[Notices]
[Pages 21995-21996]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-08880]


-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2014-0099]


Agency Information Collection Activities; Revision of an Approved 
Information Collection Request: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: FMCSA, DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The FMCSA requests 
approval to revise an existing ICR titled, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery,'' due to 
an increase in the annual cost to respondents. This ICR will allow for 
ongoing, collaborative and actionable communication between FMCSA and 
its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.

DATES: We must receive your comments on or before June 17, 2014.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2014-0099 using any of the 
following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Management Facility; U.S. Department of 
Transportation, 1200 New Jersey Avenue SE., West Building, Ground 
Floor, Room W12-140, 20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE., Washington, DC, between 9 
a.m. and 5 p.m. e.t., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments and 
additional information on the exemption process, see the Public 
Participation heading below. Note that all comments received will be 
posted without change to http://www.regulations.gov, including any 
personal information provided.

[[Page 21996]]

Please see the Privacy Act heading below.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: Anyone is able to search the electronic form of all 
comments received into any of our dockets by the name of the individual 
submitting the comment (or signing the comment, if submitted on behalf 
of an association, business, labor union, etc.). You may review DOT's 
complete Privacy Act Statement for the Federal Docket Management System 
published in the Federal Register on January 17, 2008 (73 FR 3316), or 
you may visit http://edocket.access.gpo.gov/2008/pdfE8-794.pdf.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal Web site. If you want us to notify 
you that we received your comments, please include a self-addressed, 
stamped envelope or postcard, or print the acknowledgement page that 
appears after submitting comments online. Comments received after the 
comment closing date will be included in the docket and will be 
considered to the extent practicable.

FOR FURTHER INFORMATION CONTACT: Mr. Brian Ronk, Program Manager, 
FMCSA, Office of Enforcement and Program Delivery, Outreach Division/
MC-ESO. Telephone (202) 366-1072; or email brian.ronk@dot.gov. 
Department of Transportation, Federal Motor Carrier Safety 
Administration, 1200 New Jersey Avenue SE., Washington, DC 20590.
    Mr. Jeff Loftus, Supervisory Transportation Specialist, Technology 
Division/MC-RRT, Office of Analysis, Research and Technology, Telephone 
(202) 385-2363; or email jeff.loftus@dot.gov, Department of 
Transportation, Federal Motor Carrier Safety Administration, 1200 New 
Jersey Avenue SE., Washington, DC 20590.

SUPPLEMENTARY INFORMATION: 
    Background: Executive Order 12862 ``Setting Customer Service 
Standards,'' direct Federal agencies to provide service to the public 
that matches or exceeds the best service available in the private 
sector (58 FR 48257, Sept. 11, 1993). In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
FMCSA seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback from our customers on our service delivery. The 
surveys covered in this generic clearance will provide a means for 
FMCSA to collect this data directly from our customers. The information 
collected from our customers and stakeholders will help ensure that 
users have an effective, efficient, and satisfying experience with 
FMCSA's programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. It will also allow feedback to contribute 
directly to the improvement of program management. The responses to the 
surveys will be voluntary and will not involve information that is 
required by regulations.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 2126-0049.
    Type of Request: Revision of a currently-approved information 
collection.
    Respondents: State and local agencies, general public and 
stakeholders, original equipment manufacturers (OEM) and suppliers to 
the commercial motor vehicle (CMV) industry, fleets, owner-operators, 
state CMV safety agencies, research organizations and contractors, news 
organizations, safety advocacy groups, and other Federal agencies.
    Estimated Number of Respondents: 14,100.
    Estimated Time per Response: Range from 5-30 minutes.
    Expiration Date: September 30, 2014.
    Frequency of Response: Generally, on an annual basis.
    Estimated Total Annual Burden: 3,450.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the performance of FMCSA's functions; (2) 
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued under the authority of 49 CFR 1.87 on: April 9, 2014.
 G. Kelly Leone,
Associate Administrator, Office of Research and Information Technology 
and Chief Information Officer.
[FR Doc. 2014-08880 Filed 4-17-14; 8:45 am]
BILLING CODE 4910-EX-P