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DMV Customer Service

American Government Special Collections Reference Desk

American Government

DMV Customer Service

Gus Philpott
Woodstock Advocate
August 28, 2008


It's always fun to call the DMV in Springfield for information. Generally, you get right through, and the customer service reps are always friendly. The number, should you ever need to call them, is 800.252.8980. It's also printed on the back cover of the Rules of the Road.

Today was no exception. When I telephoned for information regarding a vehicle licensing matter, the phone was answered on the second ring (after I navigated my way through the voicetree). A cheery person identified herself and asked if I wanted to be an organ donor.

"Not today," I replied.

"How about tomorrow?" she asked.

"Hopefully, not even then," I answered.

We took care of as much business on the phone as we could, and she directed me to the DMV office for the form I would need.

Customer service was good today at the Woodstock DMV, too. After I picked up the form, I renewed my driver's license today - six months early. Didn't want to have to take the motorcycle riding test on a sheet of ice behind their building in February. In fact, I don't ever want to take it there. All I had to do was stare into the eye machine and smile for the camera, and I'm good to go for another five years.

When I taught the AARP Driver Safety Program for three years, I always told the classes that, when I get too old to drive my car, I hope I'd still be able to ride my motorcycle. Lookin' good so far...

© 2008 GUS PHILPOTT



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