Home Page About Us Contribute

Escort, Inc.

Tweets by @CrittendenAuto

By accessing/using The Crittenden Automotive Library/CarsAndRacingStuff.com, you signify your agreement with the Terms of Use on our Legal Information page. Our Privacy Policy is also available there.

Tollway stupidity

American Government Special Collections Reference Desk

Topics:  Interstate Highway System

Tollway stupidity

Gus Philpott
Woodstock Advocate
March 27, 2013

[NOTE: On April 1 (no fooling) a Tollway customer service manager called to inform me of the correct policy at the Illinois Tollway. Accounts are not deactivated after 90 days, if a transponder is not used.]

After writing the article about the outrageous cash tolls on the Illinois Tollway, I decided to check my dormant balance in my own I-Pass account. I've had an I-Pass for more than ten years and even got a second one, so I could avoid the cash toll-rate when on my motorcycle.

When I attempted to access my online I-Pass account today, the system did not recognize my UserName. I saw the steps to re-set it, but I wanted to know why it wouldn't, so I called Customer Service.

The first rep couldn't help me; all she could do was repeat her script that I had to re-set my username name and password. Not good enough! I wanted to know why!

A supervisor was a little more helpful. She knew that, if a user didn't use his I-Pass for 90 days, then he would have to re-set the username and password, but she couldn't explain the reason for the short leash.

So I called the office of Illinois Tollway Executive Director Kristi LaFleur (630.241.6800) and left a message for her that this requirement makes no sense whatsoever. And then I wrote to Jon Hilkevitch at the Chicago Tribune, who writes an excellent traffic column every Monday.

Maybe if a couple of thousand I-Pass customers call Ms. LaFleur next week, they'll wake up and eliminate that stupid restriction.

Connect with The Crittenden Automotive Library

The Crittenden Automotive Library at Google+ The Crittenden Automotive Library on Facebook The Crittenden Automotive Library on Instagram The Crittenden Automotive Library at The Internet Archive The Crittenden Automotive Library on Pinterest The Crittenden Automotive Library on Twitter The Crittenden Automotive Library on Tumblr

The Crittenden Automotive Library

Home Page    About Us    Contribute