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Agency Information Collection Activities; Reinstatement With Change of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (Formerly COMPASS Portal Consumer Satisfaction Assessment)

American Government Special Collections Reference Desk

American Government

Agency Information Collection Activities; Reinstatement With Change of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (Formerly COMPASS Portal Consumer Satisfaction Assessment)

Kelly Leone
Federal Motor Carrier Safety Administration
December 19, 2012


[Federal Register Volume 77, Number 245 (Thursday, December 20, 2012)]
[Notices]
[Pages 75490-75491]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-30638]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2012-0209]


Agency Information Collection Activities; Reinstatement With 
Change of a Currently-Approved Information Collection Request: 
Information Technology Services Survey Portal Customer Satisfaction 
Assessment (Formerly COMPASS Portal Consumer Satisfaction Assessment)

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for review 
and approval and invite public comment. The collection involves the 
assessment of FMCSA's strategic decision to integrate its Information 
Technology (IT) with its business processes using portal technology to 
consolidate its systems and databases through the FMCSA Information 
Technology Services Survey modernization initiative. The information to 
be collected will be used to assess the satisfaction of Federal, State, 
and industry customers with the FMCSA Information Technology Services 
Survey Portal. The ``COMPASS Portal Customer Satisfaction Assessment,'' 
ICR is being changed to the ``Information Technology Services Survey 
Portal Customer Satisfaction Assessment,'' to reflect the need for a 
broader term than ``COMPASS'' for the portal.

DATES: Please send your comments by January 22, 2013. OMB must receive 
your comments by this date in order to act on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2012-0209. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Federal Motor Carrier 
Safety Administration, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Ms. Katherine Sinrud, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. 
Telephone: 202-366-3843; email: katherine.sinrud@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: Information Technology Services Survey Portal Customer 
Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Revision of a currently-approved information 
collection request.
    Respondents: Federal, State, and industry customers/users.
    Estimated Number of Respondents: 3,392.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 11/30/2012.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 283 hours [91 hours (273 industry 
user respondents x 5 minutes/60 minutes to complete survey x 4 times 
per year) + 192 hours (575 Federal and State government respondents x 5 
minutes/60 minutes to complete survey x 4 times per year) = 283].

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which Government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The IT 
program will also focus on improving the accuracy of data to help 
ensure information, such as carrier name and address, is valid and 
reliable.
    FMCSA's legacy information systems are currently operational. 
However, having this many stand-alone systems has led to data quality 
concerns, a need for excessive identifications (IDs) and passwords, and 
significant operational and maintenance costs. Integrating our 
information technologies with our business processes will in turn, 
improve our operations considerably, particularly in terms of data 
quality, ease of use, and reduction of maintenance costs.
    In early 2007, FMCSA's IT program launched a series of releases of 
a new FMCSA Portal to its Federal, State and Industry customers. Over 
the coming years, more than 15 releases are planned. These releases 
will use portal technology to fuse and provide numerous services and 
functions via a single user interface and provide tailored services 
that seek to meet the needs of specific constituencies within our 
customer universe.
    The FMCSA Information Technology Services Survey Portal will entail 
considerable expenditure of Federal Government dollars over the years 
and will fundamentally impact the nature of the relationship between 
the Agency and its Federal, State, and industry customers. 
Consequently, the Agency intends to conduct regular and ongoing 
assessments of customer satisfaction with the Information Technology 
Services Survey.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications; and
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;
     Performance of systems integrator against agreed 
objectives;
     Desired adjustments and modifications to systems;

[[Page 75491]]

     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best;
     Customer ideas for making the FMCSA Portal better.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FMCSA to perform its functions; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information.

    Issued on: December 10, 2012.
 Kelly Leone,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2012-30638 Filed 12-19-12; 8:45 am]
BILLING CODE 4910-EX-P



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