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Customer service - you rate it

American Government Special Collections Reference Desk

McHenry County, Illinois

Customer service - you rate it

Gus Philpott
Woodstock Advocate
November 1, 2012


Yesterday my stepson had his car towed into a Woodstock dealership for a new electronic ignition key. DeCraene's did a great job of picking up the car and delivering it safely to the dealership.

The dealership even did a good job of cutting and encoding the computerized key yesterday, instead of by their originally-promised service date of today. The battery was dead (for some unknown reason), and they charged it.

When he picked the car up at 5:30PM, the car was parked out front and the battery was dead. He went in for help and a service technician came out with the portable jumper battery and started the car. He was ready to close the hood and head back in, when I commented that, since the battery was dead there in their driveway, the car probably wasn't going to start after the engine was turned off.

Did he care? Could he have cared less? There was no offer to determine why the battery was dead. There was no concern about whether the battery might be dead the next time an attempt was made to start the engine.

Plus there was a little "attitude" on his part that they had just been told to cut a new key.

I know where I won't be buying a new car, the next time I'm shopping...

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